Post subject:macOS Mojave compatibility, or lack of...

Longtime Shuttle user here... various units on numerous Macs.
Anyway got myself new MacBookPro (Mojave preinstalled) and bought a shiny new ShuttleXpress to go with it. But what a disappointment... as with many Mac users on this forum the Shuttle fails to connect with the Contour app (toolbar bar greyed out) and after days of uninstalling (and manually deleting all traces of Contour files) then reinstalling the various versions of the app (3.0.39, 3.1, 3.2 beta) I still cannot get my ShuttleXpress working in any meaningful way, well apart from basic scrolling. I've tried all the System tips and tricks and variations listed elsewhere here but to no avail. It's basically useless.
Contour isn't a small company and I assumed (wrongly) that hooking up a new Shuttle would just work. They should at least warn potential buyers about this issue (in BOLD type on the website) because I was unaware until I tried to install the app and use my new Shuttle - but what a waste of time that was. I don't want to but I guess I'll have to consider returning the unit and start looking for an alternative solution. That is unless Contour or any other users can offer some new tips?
Apologies if this comes across as a rant - it's just frustration.

Post subject:Re: macOS Mojave compatibility, or lack of...

Hi Chriscarter,
Sorry, you are experiencing this issue. This issue is primarily with any device that accesses the MacOS kernel. On our end there isn't much we can do until Apple makes the necessary changes. I'm not sure if you saw this link http://forums.contourdesign.com/viewtopic.php?f=4&t=7998&start=20 or not. This issue started with the new security parameters introduced with High Sierra.
Also just to clarify, we are actually a pretty small company. We have less than 20 people working in our US office, and maybe about 20 people in Europe. We have done everything we can in working with Apple regarding this issue and they are aware it's something they need to fix. All we can do for now is work with what they have given us until this point and make updates as they release updates.
Again, sorry for the inconvenience this is causing you and everyone else.
Best regards,
Angel

_________________
Shuttle Team
Contour Design, Inc.
shuttle@contourdesign.com

Post subject:Re: macOS Mojave compatibility, or lack of...

Thanks for the speedy response... I appreciate that - and apologies for my assumption that Contour were some kind of mega corp.
It’s a puzzling situation though as we also have another Mac here (a newish Mac Pro) recently updated with a new install of Mojave that has a Shuttle Pro v2 connected that works as expected and is perfectly usable.
I will hang on to my new ShuttleXpress in the hope that the issue is sorted sooner rather than later.

Post subject:Re: macOS Mojave compatibility, or lack of...

Hi chriscarter,
No worries. For some users with older operating systems, updating to Mojave or High Sierra do not experience this issue. It seems like any program installed on an older operating system is 'grandfathered' into the new security parameters. For example, if you have El Capitan and update to High Sierra, you will probably not need to reinstall the driver and it will work seamlessly. Hopefully, Apple will come up with a solution soon, it's tough having to deal with this as you can tell.
Best regards,
Angel

_________________
Shuttle Team
Contour Design, Inc.
shuttle@contourdesign.com

Post subject:Re: macOS Mojave compatibility, or lack of...

Okay, I got Mojave to recognize the Shuttle Pro following these steps:
-Unplug the Shuttlepro and uninstall the drivers
-Install the latest driver and restart as required by the install
-Go to System Preferences/Security and Privacy/Privacy and check Contour Shuttle in the options in the Accessibility window
-Navigate to the General tab under the same Security and Privacy window
-Click on the option to allow Contour to control your Mac
-Restart
After I did that my buttons started working. I hope that helps you too.

Post subject:Re: macOS Mojave compatibility, or lack of...

linnaeus
Many thanks for that... it worked a treat.
Much happier now.

Post subject:Re: macOS Mojave compatibility, or lack of...

-Unplug the Shuttlepro and uninstall the drivers
-Install the latest driver and restart as required by the install
-Go to System Preferences/Security and Privacy/Privacy and check Contour Shuttle in the options in the Accessibility window
-Navigate to the General tab under the same Security and Privacy window
-Click on the option to allow Contour to control your Mac
-Restart
I followed this steps but cannot find the 'option to allow Countour to control your Mac', only general password and downloading options, nothing specific to any application.
Maybe I didn´t uninstall the driver correctly? how can I do that properly.
Thank you very much in advance.

Post subject:Re: macOS Mojave compatibility, or lack of...

I followed these instructions and it’s totally borked my Mac. Final restart after enabling the contour shuttle extension in preferences never completed... now can’t boot my Mac normally or in safe mode. Currently in recovery mode checking my disc.
This is NOT SAFE to use yet.
Pretty cross right now.

Post subject:Re: macOS Mojave compatibility, or lack of...

So - after 4 wasted hours - I'm back to where i started - (had to reinstall mojave)but now have a shuttle that doesn't really work and I'm not prepared to go though that horror again. Shame.

Post subject:Re: macOS Mojave compatibility, or lack of...

Saw, the shuttleXpress is compatible with Mojave or not ?
I can not make it work with the last driver